Privacy & LGPD

599bet Privacy Policy — Your Data Protected Under the LGPD

At 599bet, our users' privacy is not an afterthought — it is a core business priority. This policy clearly explains what data we collect when you use our platform, how and why we use it, who we may share it with, and, most importantly, the rights you hold under the General Data Protection Law (LGPD — Law No. 13,709/2018).

Last updated: January 2026 Version 2.4
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Our Commitments to Your Privacy

Six pillars that define how 599bet handles its users' data

Full LGPD Compliance

599bet processes its users' personal data in full compliance with the General Data Protection Law (Law No. 13,709/2018). Each processing operation has an identified legal basis — contract, legal obligation, legitimate interest, or consent — and is documented in the platform's data processing activity records.

256-Bit SSL Encryption Across the Board

All communication between your phone or computer and 599bet's servers is encrypted with 256-bit SSL — the same standard used by Brazil's largest banks, including Nubank, Itaú, and Bradesco. Your registration details, financial data, and betting history never travel over the internet as plain text.

Minimal Collection and Specific Purpose

599bet collects only the data necessary for each stated purpose — nothing more. We do not collect information that is not essential for operating the platform, verifying your identity, processing payments via Pix, or meeting legal obligations. The LGPD's data minimization principle is applied at every point of collection.

Your Rights, Always Available

As a 599bet data subject, you may exercise all rights guaranteed by the LGPD — access, correction, deletion, portability, consent withdrawal, and objection — directly via live chat in Portuguese or by email. Requests are answered within 15 business days, as required by law.

PCI DSS Level 1 Payments

All financial data transmitted during deposits via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, or TED bank transfer is processed through a PCI DSS Level 1-certified payment gateway — the highest standard in the payments industry. 599bet does not store full card numbers on any server.

No Sale of Data to Third Parties

599bet does not sell, rent, or transfer users' personal data for third-party commercial purposes. Data sharing occurs only where necessary for platform operations — such as identity verification, payment processing, and compliance with legal obligations — and exclusively with partners bound by data protection agreements.

Why Privacy Matters at 599bet

When you create an account at 599bet, deposits via Pix, places a bet on a Brasileirão match, or withdraws winnings, you are entrusting the platform with personal and financial information. That trust means a great deal to us. This Privacy Policy was written so you understand exactly what we do with that data — not in inaccessible legal language, but in plain English, the way anyone should be able to read it.

The 599bet operates in compliance with Brazil's General Personal Data Protection Law (LGPD — Law No. 13,709/2018), which came into force in Brazil in August 2020 and establishes clear rules on the collection, storage, processing, and sharing of personal data. The LGPD puts the data subject — that is, you — at the center of decisions about your own information. This means you have the right to know what we collect, why we collect it, how long we keep it, and, if you wish, you can request to access, correct, or delete your data.

To exercise any of these rights or ask questions about this policy, simply contact our support team in English via live chat or at contato@599bet.world. All requests are responded to within 15 business days — no red tape, no complicated forms.

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Who Controls Your Data

The controller of the personal data collected and processed during use of the platform 599bet is the operating entity of the website 599bet.world. For LGPD purposes, the controller is the legal entity that makes decisions about the purposes and means of processing users' personal data.

The Data Protection Officer (DPO) of 599bet is responsible for receiving communications from data subjects, guiding employees and service providers on data protection practices, and acting as the point of contact with the Brazilian National Data Protection Authority (ANPD). To contact 599bet's DPO, use the email privacidade@599bet.world or the Portuguese-language live chat available 24 hours a day.

You are the owner of your data — the 599bet is solely the controller responsible for handling your data securely, lawfully, and transparently in accordance with the LGPD.
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Data We Collect

The 599bet collects different categories of personal data during registration and platform use. Below is a clear description of each category:

Category Data Collected When It Is Collected
Identification Full name, date of birth, CPF, RG, or driver's license (for KYC) Registration and identity verification
Contact Email, mobile number Account registration and updates
Address ZIP code, street address, number, neighborhood, city, state (as shown on KYC documentation) Identity verification (KYC)
Financial Pix key, transaction data (deposits, withdrawals, bets), payment history Deposits, withdrawals, and bets
Technical IP address, device, operating system, browser, session cookies Platform access
Behavior Betting history, games accessed, session duration, gaming preferences Platform usage
Communication Records of support conversations and exchanged emails Customer Support
The 599bet does not collect sensitive data such as racial origin, religious belief, political opinion, union membership, or genetic or biometric data beyond the identity document verification required for mandatory KYC.
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How We Use Your Data

The 599bet uses collected data exclusively for the purposes stated below. No information is used in any way that is incompatible with the purpose for which it was originally collected:

  • Account operation: create, manage, and maintain your account on the platform, handle login, password recovery, and profile updates;
  • Identity verification (KYC): confirm that you are who you say you are, that you are 18 or older, and that you are a resident of Brazil — a legal requirement in the online betting sector;
  • Payment processing: process deposits via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED bank transfer, and process withdrawals to your registered Pix key;
  • Fraud prevention: detect and prevent suspicious activity, money laundering, bonus abuse, and unauthorized account access;
  • Customer support: answer questions, resolve issues, and maintain a support history for future reference;
  • VIP Program: calculate betting volume, weekly cashback, and benefits corresponding to each user's VIP level;
  • Account communications: send transactional notifications regarding deposits, withdrawals, bets, bonuses, and security updates;
  • Marketing (with consent): send 599bet offers, promotions, and updates by email or SMS — only to users who have opted in to receive such communications, with an easy opt-out option;
  • Legal compliance: comply with regulatory, tax, and anti-money laundering (AML/CFT) obligations required under Brazilian law;
  • Platform improvement: analyze usage patterns to improve the user experience, identify technical issues, and prioritize new features.
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Legal Basis for Data Processing

The LGPD requires that every personal data processing operation have an identified legal basis. The 599bet bases the processing of your data on the following legal grounds set out in Article 7 of Law No. 13,709/2018:

  • Contract performance (Art. 7, V): processing necessary to perform the contract established at the time of registration — including account operation, processing of deposits and withdrawals via Pix or other methods, and provision of betting services;
  • Compliance with legal obligation (Art. 7, II): identity verification (KYC), retention of financial records for 5 years, and reports to authorities in accordance with AML/CFT legislation;
  • Legitimate interest (Art. 7, IX): fraud prevention, platform security, bonus abuse analysis, and improvement of the user experience;
  • Consent (Art. 7, I): sending marketing communications by email or SMS — you may withdraw this consent at any time in your account settings or by contacting support.
When processing is based on consent, you have the right to withdraw it at any time, without affecting the lawfulness of any processing carried out prior to withdrawal.
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Data Sharing with Third Parties

The 599bet does not sell or transfer users' personal data for third-party commercial purposes. Sharing occurs only in the following situations necessary for platform operations, each with an identified legal basis:

  • Payment providers: PCI DSS-certified payment gateways to process transactions via Pix, boleto bancário, credit/debit card (Visa, Mastercard), PicPay, Mercado Pago, and TED — only the data strictly necessary for each transaction;
  • Identity verification providers (KYC): document verification partners to confirm the identity and age of users before their first withdrawal;
  • Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming, and other game providers receive anonymized session identifiers to record results — never personally identifiable data;
  • Analytics and security providers: fraud detection and behavior analysis tools that help protect the platform and its users;
  • Competent authorities: data is shared with regulatory bodies, tax authorities, or law enforcement when required by legal obligation or court order — 599bet does not voluntarily disclose data beyond what the law requires.

All partners who receive personal data from users of 599bet are subject to data processing agreements that require the same level of protection adopted by the platform, in compliance with the LGPD.

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Data Retention and Deletion

The 599bet retains your personal data for as long as necessary for each specific purpose. Retention periods are defined in accordance with Brazilian law and the platform's operational requirements:

  • Active account data: retained while the account is active and for as long as necessary to resolve any pending disputes after closure;
  • Financial records (deposits, withdrawals, bets): retained for a minimum of 5 years after the transaction, as required by anti-money laundering regulations and Brazilian tax legislation;
  • KYC documents: retained for a minimum of 5 years after account closure, in accordance with applicable industry regulations;
  • Support communication data: retained for 2 years for reference in disputes and service improvement;
  • Marketing data (with consent): retained until consent is withdrawn or the account is closed.
A data deletion request does not result in the immediate removal of records subject to legal retention obligations — such as financial transaction histories. This data is retained for the period established by law and automatically deleted once that period expires.

After the applicable retention period, data is permanently deleted or anonymized in accordance with the 599bet. Anonymized data — which cannot be used to identify the data subject — may be retained indefinitely for statistical purposes.

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Information Security

The 599bet adopts technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction. The main security measures implemented include:

  • 256-bit SSL encryption across all communications between the user and the platform;
  • PCI DSS Level 1 certified payment gateway for financial transactions;
  • Two-factor authentication (2FA) available to all users;
  • Continuous monitoring of access and transactions through an automatic anti-fraud system;
  • Role-based access control: only employees with a genuine operational need can access users' personal data;
  • Regular penetration testing and infrastructure security audits;
  • Security incident response procedure with notification to the ANPD and affected data subjects within the legally required timeframes.
In the event of a security incident that may cause significant risk or harm to data subjects, the 599bet will notify the ANPD and affected users within a reasonable timeframe, in accordance with Article 48 of the LGPD, including a description of the nature of the data affected and the measures taken.
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Cookies and Tracking Technologies

The 599bet uses cookies and similar technologies to ensure the platform functions correctly, improve user experience, and, with your consent, analyze site usage. The types of cookies used are:

  • Essential cookies: required for basic platform operation — session authentication, bet slip, language preferences. These cannot be disabled without affecting your ability to use the platform;
  • Performance cookies: collect anonymous information about how users navigate the platform (pages visited, session duration, errors encountered) for technical improvements;
  • Functionality cookies: remember your preferences — such as odds displayed in decimal or fractional format — to personalize your experience across sessions;
  • Analytics cookies (with consent): used to understand aggregate usage patterns. You can decline these cookies in the platform's privacy settings without losing any functionality.

You can manage your cookie preferences in your browser settings (Chrome, Firefox, Safari) or directly in the privacy panel of your account on 599bet. Disabling essential cookies may prevent the login process and other critical platform features from working correctly.

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Your Rights as a Data Subject

The LGPD guarantees you, as a data subject whose data is processed by the 599bet, the following rights, all exercisable free of charge via live chat or email:

  • Access (Art. 18, I and II): obtain confirmation that we process your data and access a copy of the information we hold about you;
  • Correction (Art. 18, III): request the correction of incomplete, inaccurate, or outdated data in your 599bet account;
  • Deletion (Art. 18, IV and VI): request the deletion of data processed on the basis of consent — subject to the legal retention obligations described in section 6;
  • Portability (Art. 18, V): receive your data in a structured, interoperable format for transfer to another controller, where technically feasible;
  • Consent withdrawal (Art. 18, IX): withdraw consent for the processing of your marketing data at any time, with no penalty;
  • Objection (Art. 18, VIII): object to processing carried out on the basis of legitimate interest when there are valid grounds to do so;
  • Information on data sharing (Art. 18, VII): obtain information about which public and private entities have received your data;
  • Review of automated decisions (Art. 20): request human review of decisions made solely on the basis of automated processing that affect your interests.
To exercise any of these rights, contact us via live chat or send an email to privacidade@599bet.world with your full name, CPF, and a description of the right you wish to exercise. A response will be provided within 15 business days.

If you believe your rights have not been properly addressed by the 599bet, you may file a complaint with the National Data Protection Authority (ANPD) at gov.br/anpd, without prejudice to any other legal remedies available.

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Minors

The services of 599bet are intended exclusively for individuals aged 18 and over. The platform does not intentionally collect personal data from anyone under 18. Age verification is part of the mandatory KYC process prior to the first withdrawal.

If you are a parent or legal guardian and believe that a minor under 18 has created an account on 599bet without authorization, please contact our support team immediately via live chat or by emailing privacidade@599bet.world. We will take the necessary steps to close the account, delete the minor's data, and return any deposited funds to the original payment method.

Creating an account if you are under 18 violates 599bet's Terms and Conditions and may result in account cancellation with no accumulated balance or bonuses, as well as potential notification to the relevant authorities where required.
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Changes to This Privacy Policy

The 599bet may update this Privacy Policy periodically to reflect changes in legislation, platform practices, or the services offered. When changes are substantial — especially those that expand the types of data collected or modify the purposes of processing — you will be notified by email with at least 15 days' notice before the new version takes effect.

The date of the last update is always displayed at the top of this page. We recommend reviewing this policy periodically. Continued use of the platform after a new version takes effect constitutes acceptance of the changes. If you do not agree with the changes, you may close your account and request a withdrawal of your available real balance before the new version's effective date.

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Contact, DPO & Privacy Channel

For questions, rights requests, complaints, or any matter related to how your personal data is handled by 599bet, use the channels below:

  • Live chat in Portuguese: available 24 hours a day, 7 days a week, directly on the platform — the fastest option for general inquiries and simple requests;
  • Privacy email: privacidade@599bet.world — for formal LGPD rights requests, with a response time of up to 15 business days;
  • General support email: contato@599bet.world — for general inquiries not specifically related to personal data;
  • VIP Channel (WhatsApp): available to Platinum and Diamond members of the 599bet VIP Program for priority support, including privacy-related matters.

This Privacy Policy is governed by Brazilian law, in particular the LGPD (Law No. 13,709/2018). Disputes relating to the processing of personal data by 599bet will be submitted to the courts of the District of São Paulo — SP, unless otherwise required by law. The most up-to-date version of this policy is always available at 599bet.world/privacy-policy.

This Privacy Policy should be read together with the 599bet Terms and Conditions and the Responsible Gambling, which together form the complete set of rules governing the relationship between you and the platform.

Your 8 Rights Guaranteed by the LGPD at 599bet

All rights exercisable free of charge via live chat or email, with responses within 15 business days

Data Access

Obtain a copy of all personal data 599bet holds about you, along with a description of the processing purposes.

Correction

Request the correction of any inaccurate, outdated, or incomplete information in your 599bet account.

Deletion

Request the deletion of data processed on the basis of consent, subject to the legal obligation to retain financial data for a minimum of 5 years.

Portability

Receive your data in a structured format for transfer to another controller where technically feasible.

Consent Withdrawal

Cancel your consent to email or SMS marketing at any time — no penalties and no impact on your use of the platform.

Objection

Object to the processing of your data carried out on the basis of legitimate interest when you have a specific and legitimate reason to do so.

Information on Data Sharing

Find out which public and private entities 599bet has shared your data with and the reason for each.

Human Review

Request human review of any decision made solely by automated systems that affects your interests.

How to Exercise Your Rights at 599bet

Contact us through any of the channels below with your full name, CPF, and a description of the right you wish to exercise. Response within 15 business days, at no cost.

24h live chat
privacidade@599bet.world
Response within 15 business days

Security Measures That Protect Your Data

Technologies and protocols 599bet implements to protect your information

256-Bit SSL Across All Communications

All connections between your phone or computer and 599bet's servers are encrypted with TLS 1.3 and 256-bit SSL — no data is ever transmitted without protection.

PCI DSS Level 1 for Payments

Financial transactions via Pix, boleto, credit, and debit cards are processed through a PCI DSS Level 1 certified gateway. Card data is not stored on 599bet's servers.

Two-Factor Authentication (2FA)

Available to all users via SMS or authenticator app. Enabled in account settings, it protects against unauthorized access even if your password is compromised.

Real-Time Automated Anti-Fraud

Every login, deposit, and withdrawal goes through automatic fraud verification — analyzing IP address, device, geolocation, and behavioral patterns to detect suspicious activity.

Strict Internal Access Controls

Only employees with a proven operational need have access to users' personal data, with an audit log recorded for every access and periodic permission reviews.

Incident Response Plan

In the event of a security incident, 599bet notifies the ANPD and affected users within the timeframes required by the LGPD, including a description of the incident and the measures taken to mitigate the risks.

Your Data Protected — Play with Peace of Mind at 599bet

Create your account knowing your data is protected by 256-bit SSL, processed in compliance with the LGPD, and never sold to third parties. Deposit from R$10.00 via Pix and start betting on football, casino, or crash games.

Frequently Asked Questions — Privacy at 599bet

The most common questions about data protection and LGPD on the platform

No. 599bet does not sell, rent, assign, or share users' personal data with advertisers, marketing companies, or any third party for commercial purposes. Data sharing occurs only with operational providers directly required for the platform to function — payment gateways for processing Pix and boletos, identity verification (KYC) partners, and game providers — and always under contracts that require the same data protection standards as 599bet. Marketing communications from 599bet itself (promotions, bonuses, updates) are only sent with your explicit consent, and you can unsubscribe at any time in your account settings.

To exercise your right of access to your personal data, contact 599bet support via live chat in Portuguese (available 24 hours) or send an email to privacidade@599bet.world with your full name, registered CPF, and a request to receive a copy of your personal data. The request will be processed and responded to within 15 business days, as required by the LGPD. You will receive a report containing the data held about you, the purposes for which it is processed, and the categories of recipients with whom it may have been shared. This service is free of charge.

No. 599bet does not store your full credit or debit card details on any of its servers. All card payments are processed directly by our partner payment gateway, which holds PCI DSS Level 1 certification — the highest standard in the payments industry. What 599bet retains is only the transaction record (amount, date, method); your full card number, CVV, and expiry date are never stored. That is why you are required to re-enter your card details each time you make a deposit — this is an intentional security measure. 599bet recommends using Pix as your primary payment method, as it is faster, requires no typed banking details, and is available 24 hours a day.

When you close your account at 599bet, your personal data goes through a retention review process. Data used solely for marketing purposes is deleted immediately. Identification data (name, CPF, address) and financial transaction records (deposits, withdrawals, bets) are retained for a minimum of 5 years after account closure, as required by Brazilian anti-money laundering and tax legislation — this is a legal obligation, not a platform choice. Once the mandatory retention period ends, all data is permanently and securely deleted. You may request a confirmation of the deletion schedule by emailing privacidade@599bet.world.

599bet may use information about your gaming patterns — such as the sports you follow or the types of games you prefer — to personalize the promotions and offers displayed within the platform itself. This personalization is handled internally and is based on the legitimate interest of providing a more relevant experience. This data is not shared with external advertising platforms (such as ad networks or social media) without your explicit consent. You can opt out of offer personalization in your 599bet account privacy settings at any time, with no impact on how the platform functions.
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